Refund policy

Refund & Exchange Policy

Size exchanges
Wrong size? Contact us at support@cozybare.com within 30 days of delivery with your order number and the size you need, and we’ll send you a replacement pair in the new size. Items must be unworn.

Damaged or defective items
If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo or short video of the issue, and we’ll send a replacement or issue a refund.

Lost or delayed packages
If your order hasn’t been delivered within 45 days of shipping, contact us at support@cozybare.com and we’ll send a replacement or issue a refund. If tracking shows your package was delivered but you can’t find it, please check with neighbors and your local post office first, then contact us so we can help investigate.

Other refunds
Because we offer free size exchanges, we don’t accept returns for change of mind. For hygiene reasons, tights can’t be resold once opened.

Contact
support@cozybare.com